Feb 25

Getting Clients to Sign CFAs

Have you ever wondered why so many potential clients are keen as mustard for you to conduct their claim while they are on the phone and then vanish off the face of the earth as soon as you send them your client care letter, never to be heard of again?

The clue may be in the answer to the question “What’s the difference between 100% NO WIN – NO FEE” and “If you win your claim, you pay our basic charges, our disbursements and a success fee.  If you lose you remain liable for the other side’s costs?” The first part of the statement is typical of the advertising that motivates clients to call you, whereas the rest is what the CFA agreement tells them.

I was talking the other day to the head of a firm of agents (Malcolm Roberts of Beechwood Services) who visit clients in their own homes to explain and get signatures on CFA documents. They have success rates in excess of 90% compared to around 50% achieved by solicitors who post their papers out to clients.

Apparently whenever an agent meets a potential client they are always asked “how much will I get, how long will it take, and will it REALLY not cost anything?” That’s before they’ve clapped eyes on the actual papers. Just imagine what clients must think when they tear open your envelope and read the CFA? We know that the advertising is accurate, but the cynical and suspicious can easily have their worst fears confirmed by the official forms. Not that we’re biased, but if all of our solicitors had success rates of 90% we would sell an awful lot more ATE policies and we would all make a lot more money.

Just a thought. I can provide Malcolm’s contact details if anyone wants to explore this further.

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 23

Caselaw Review: Metcalfe v Clipston – Notice of Funding not Mandatory Before Proceedings Issued

The Issues: This dental negligence claim was settled without the issue of Court Proceedings, but the Defendants argued that the Claimant was not entitled to recover a success fee on the basis that they had not been given information regarding funding. Could the Claimant recover any of the success fee given the failure to notify the Defendant about the existence of a CFA; if not, could he obtain relief from the sanction imposed by CPR 44.15?

Held: The Pre Action Protocol for the Resolution of Clinical Disputes applied to this case. That Clinical Disputes Protocol was in turn governed by the Practice Direction in relation to Protocols (“PDP”) which at Paragraph 4 provided:

“A.1 Where a person enters into a funding arrangement within the meaning of rule 43.2(1)(k) he should (emphasis added) inform other potential parties to the claim that he has done so.”

Under section 19.2(5) CPD there is no requirement for any funding information to be provided before the commencement of proceedings. The effect of this, therefore, is that once proceedings are started there is an absolute requirement for the Claimant to provide funding information if he is to recover a success fee, but there is no such requirement before the issuing of proceedings (Para.45).

The Defendants had argued that the PDP required the Claimant in a clinical negligence case to notify a Defendant when a CFA was entered into. But, the Court disagreed, construing the word ‘should, within the PDP, to mean ‘ought to’ and not ‘has to’ or ‘must’ (Para 49.). The requirement to provide funding information, pre action, is optional and not compulsory and therefore the Claimant could recover a success fee.

Comment: Although this was a clinical negligence matter the Personal Injury Pre Action Protocol is worded in similar terms. Para 3.2 of that Protocol states:

“…Where the case is funded by a conditional fee agreement (or collective conditional fee agreement), notification should (emphasis added) be given of the existence of the agreement and where appropriate, that there is a success fee and/or insurance premium, although not the level of the success fee or premium.”

Therefore the above decision is applicable to personal claims generally, and there is no requirement to provide funding information before proceedings are issued. However, it is recommended and may be best practice to do so.

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 21

Spam Fritters ATE My Hamster

Yes well, it worked for The Sun (or something similar). I remember when spam meant something completely different. I used to enjoy it made into fritters and served with chips and baked beans. Difficult to get it in cafes these days.

Now spam of course means rubbish emailed to you by robots (or worse – deliberately by marketing people). We thought we had cracked it by adding a difficult bit of maths to complete (6+4 = ? etc) before someone could post a comment but as of yesterday, it seems someone has managed to program a computer to work out these problems. So today I was faced with 56 comments to look at, all of them pointing me to some Russian website which I am sure would instantly drain my bank account should I so much as hover the mouse over the link. It’s all about fooling Google I am advised – the more links appearing to that website, the higher it ranks for key words such as, I don’t know, double glazing or Viagra.

Anyway - looks like we are going to have to revert to those funny handwritten letters which even humans have problem reading. Should mean I don’t get any comments from now on (so that’s 2 less than I have currently). Come on, isn’t this blog fascinating? Doesn’t the subject of law and insurance get your mouth watering? No me neither so I am open to suggestions as to topics you would like me to cover (within reason). As a friend of mine said, ‘it needs sexing up a little’. Not sure how to do that with the subject matter but you never know – some bright spark may come up with some gossip or link to Lady Gaga.

Over to you….

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 17

Caselaw Review: Garbutt & Anor v Edwards & Anor – Breach of code of conduct does not invalidate CFA

The Issues: In breach of the Law Society’s Code of Conduct, solicitors for the successful Claimant had failed to provide that Claimant with regular costs estimates. The defendant argued that the Solicitors’ Code of Conduct had statutory force (because it was contained in a Statutory Instrument) and any failure to comply was therefore a breach of the law which rendered any retainer unlawful and unenforceable.

Held: that while the Code of Conduct did indeed have statutory force, it was not intended to be utilised by a Defendant to avoid their proper obligation to pay costs including any After the Event Insurance policy. The Code provided instead for disciplinary action against a solicitor and a monetary award in favour of the solicitor’s client, if necessary. If a breach of the Code could be shown by a paying party to have caused an actual increase in costs, then a costs judge had the discretion to disallow that increase, but this was very different from disallowing all costs.

Comment: In November 2005 the CFA Regulations were repealed and CFAs signed after that date were governed only by the Solicitor’s Code of Conduct which was amended to control how solicitors dealt with CFAs. The Court of Appeal’s clear decision is that any breach of the Solicitors’ Code of Conduct will not cause costs to be wholly disallowed, so a failure to follow the Code of Conduct after November 2005 will not have the same consequences as a failure to follow the CFA Regulations which applied to pre-November 2005 CFAs.

The relevant parts of the Solicitors’ Code of Conduct are Rules 2.03 (1), (2) & (3) at: http://www.sra.org.uk/solicitors/code-of-conduct/195.article

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 15

The Day After the Night Before

So it is all over. After hours of preparation ensuring all ‘i’s were dotted and ‘t’s crossed, you have finally submitted your Jackson Consultation Response document.

If like me this took precedence over an evening out with the Mrs (I had jacket potatos, veggie sausages and beans – on my own) then it is time to cheer yourself up.

How about reading the report entitled ‘On a Slippery Slope – A Response to the Jackson Report’ written by 11 leading academics including the outgoing Liberal Democrats Minister of Justice, David Howarth. The report was commissioned by Thompsons Solicitors although they had no editorial control.

The report highlights (just as we have) the glaring holes in Lord Jackson’s proposals and why a proper examination of the industry from both sides (not just skewed by the defendants) needs to take place before any major changes are proposed to the existing system.

You can read a summary of the report here: www.legalfutures.co.uk

I shall now go and see whether the price of roses has dropped….

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 11

Trust

Remember the Nissan Micra saga?

Well, I managed to get into to it and take it to get an MOT (there and back without passing GO as no road tax!) and eventually put it up for sale on Autotrader. I did some research about the price but must have pitched it a bit low because within 10 minutes I had 2 calls and the second chap bought it over the phone before he had even seen it! What’s more, he paid a £200 deposit straight into my account and arranged to come down from Newcastle at the weekend to pick the car up (that’s a 500 mile round trip).

Talk about trust.

Now I like to think it is because I was 100% up front about the car and had an honest sounding voice on the telephone (I didn’t mention I was a lawyer in case that put him off). If you ask my friends if you can trust me I think they would say yes.

What if the question was ‘Do you trust the Government’? Now I am not generally a sceptic but I suspect the majority would answer ‘no’ to that question. So if the question was, ‘Do you trust the Ministry of Justice Government Department’ then I suspect again the answer would be ‘no’.

If you DO trust the Ministry of Justice then good news! All you have to do is wait until the summer to hear how they are going to change litigation and of course get it right for everyone. If like me however you don’t think you can trust them, you need to give them your opinion in the form of the Jackson Consultation response.

I know I have been banging on about this for ages but you now only have until Monday so send something in to the MoJ to ensure your voice is heard. If you don’t and it turns out you shouldn’t have trusted them, don’t start moaning to me.

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 9

Numbers

What’s in a number?

We don’t often crow about our business – we prefer to to a good job and then (hopefully) let others do the talking however, sometimes it is appropriate to blow your own trumpet. So here goes.

We have just signed up the 200th firm to our insurance scheme (quickly followed by no. 201) and the 5th new firm this week – and it is only Wednesday. I suspect this is mainly due to the excellent work our team are doing including Jon our in-house legal expert (the person who visits firms), Roger who is revamping all of our websites plus of course Kirsten who handles marketing. When she suggested we put an advert on the side of a taxi, we were not 100% convinced but our profile has definitely improved. This blog is another one of her ideas – is it a millstone for me or a chance to rant – who knows but it is being followed (why?).

We have also been getting into social networking so look for us on Twitter (105 followers and counting), Facebook and Linked-In. The more the merrier I say.

So what is in it for you all? Well, the more policies we sell, the less margin we need to make on each one so the less premium can be charged. With increased business we can keep our premiums down which is good for clients, solicitors and defendants.

Roll on firm number 250. Only 49 more to go….

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 7

Only a week to go

That’s right – just 7 more days to go before that key date in your diary…. sending off your Jackson consultation response document.

Not romantic I know but much more important than booking a table in the local Italian along with all those other couples.

Remember – this is going to affect litigation for the next decade so your input, however small, is crucial. Just a reminder - the consultation document is here: Proposals for reform of civil litigation funding and costs

Once you have written your submission send it recorded delivery to:

Annette Cowell
Ministry of Justice
Postpoint 4.42
102 Petty France
London SW1H 9AJ

You are welcome to refer any disgruntled romantic partners to this blog should you find yourself in the dog house come the 14th (won’t work of course but tell them to look at the bigger picture).

Good luck.

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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Feb 2

What to do if you discover Before the Event (BTE) Insurance

Problem:

My investigations have uncovered a pre-existing BTE legal expense insurance policy. What steps should I take next, and under what circumstances should I continue to purchase an After the Event Insurance policy, or cancel an ATE Insurance policy I have already purchased.

Solution:

If a pre-existing BTE policy is discovered then the first step which must be taken is an investigation to determine whether the BTE policy is a viable alternative to After the Event Insurance.

The Claimant is under a duty to mitigate its loss and using a pre-existing BTE insurance policy instead of purchasing a separate ATE insurance policy would clearly reduce the costs of litigation. NB. This duty is unaffected by Nizami v Butt (2006) or Kilby v Gawith (2008), However, whether the BTE policy is viable and suitable for funding the claim is a matter of reasonableness, and you should consider the terms and conditions of the BTE policy carefully before deciding whether to utilise the policy or make alternative insurance arrangements. Issues to consider include:

  1. Are the terms of the BTE policy onerous
  2. Will all the Claimant’s costs and disbursements be covered in the event that the claim fails
  3. Was the Claimant made aware when taking out the BTE policy that their choice of solicitor might be limited to the insurer’s choice
  4. Will a claim against the BTE policy increase the premiums the Claimant might be required to pay for any future policies with this insurer or another
  5. Will the Claimant be required to pay any excess

In the circumstances, it would be advisable to immediately write to the BTE insurer to confirm whether they would be willing to fund the case, with the Claimant’s own choice of solicitor (ie. your firm), and if so under what terms and conditions.

The letter should deal with how disbursements will be treated if the case is lost. Under a normal CFA, if the case is lost, your disbursements are payable by your client (although you may not always seek to enforce this) – the ClaimSafe After the Event Insurance policy we offer covers your disbursements in this situation. The client is therefore fully entitled to seek the same benefit from their BTE policy.

The letter should also seek confirmation that your costs will be paid in full if the case is lost. Under a normal CFA, if the case is lost, your costs are not of course paid, but equally under a CFA, you are entitled to charge a Success Fee when you win, to compensate you for lost costs on unsuccessful claims run under a CFA. Where your client has the benefit of a BTE policy, you will not be entitled to charge a Success Fee and you will be acting under a normal private client retainer where your usual costs are to be paid irrespective of whether you win or lose. It is therefore entirely reasonable for your full costs to be paid by the BTE insurer.

Point a) – guidance given by the Financial Ombudsman Service (Ombudsman News March 2003 Issue 26) states:

We expect insurers to agree the appointment of the policy holder’s preferred solicitors, in cases that involve large personal injury claims, or that are unnecessarily complex (such as those involving allegations of medical negligence).”  Point b) of this letter raises the question of whether the written terms of the BTE policy (at the time it was sold) made it clear to the client that their choice of solicitor would be restricted to the BTE insurer’s panel solicitors. In fact the guidance given by the Financial Ombudsman Service (Mrs. A v. B Company Financial Ombudsman 10/1/03) is only partially helpful. It says:

“ In our view, if the policy does not include a clear and intelligible statement of what it does and does not provide, then:

  • prospective policyholders cannot make a fair evaluation of the policy at the point of sale; and
  • policyholders may be disadvantaged when making a claim.

For example, policyholders may go ahead and make arrangements with a solicitor of their choice, and incur costs, without knowing that the insurer is unlikely to fund the advice they get from that solicitor.

However, a poorly constructed policy will not always prejudice policyholders or give rise to unfairness. Indeed, in many ‘routine’ cases policyholders may well not be greatly disadvantaged or inconvenienced by any lack of clarity in the policy.

But in more complex cases, or in cases with other special features, it seems to us that the policyholder’s position is likely to have been prejudiced. In such instances, the fair resolution of the matter, reflecting good industry practice, will be for the insurer to fund the advice that the policyholder gets from his or her chosen solicitor.”

If it seems to you, on receiving the BTE insurer’s response, that the terms of the BTE policy are onerous and/or unreasonable then it may be arguable that the policy is not viable. In such circumstances, it would be appropriate to purchase an ATE insurance policy, or to not cancel one which had been purchased previously, e.g. when waiting for the BTE insurers reply.

So long as the CFA between you and your client is dated after 1 November 2005 then there is no risk that the CFA will be held unenforceable so your base costs are safe. Further if the matter falls within the RTA predictable fixed costs scheme then your prescribed success fee of 12.5% is also recoverable even where a BTE policy is in existence, Kilby –v- Gawith (2008).

Therefore the only likely risk of purchasing an After the Event Insurance policy after a Before the Event policy has been discovered is that you will be unable to recover the ATE Insurance premium if the Court does not agree with you and holds that the BTE policy was viable. But, please remember that under the Claimsafe scheme you are able to cancel a policy without charge or penalty within 2 months of discovering a suitable and adequate pre-existing BTE policy. In this scenario the BTE policy can only be treated as suitable and adequate after the Court had made its finding, so the policy could then be cancelled and any claim against the Defendant for an ATE Insurance premium be withdrawn.

NB. Enquiries by the Defendant

Incidentally – extensive requests by the other side for disclosure of information and documents in relation to your investigations of any pre-existing BTE insurance policy should be resisted. In Hutchings –v- British Transport Police Authority (2006), Senior Costs Judge Hurst held that the existing rule regarding discovery in costs proceedings should be followed, namely that the receiving party is not ordinarily compelled to disclose documentation (since it was likely to be privileged). Therefore the Claimant is only obliged to supply the following information:

  • whether the Claimant had any kind of insurance policies
  • who were the insurers, and
  • whether those policies include BTE legal expenses cover

It should be noted that the CFA in question in the matter of Hutchings –v- British Transport Police Authority (2006) pre-dated 1 November 2005, and therefore the question as to what investigations had been carried out were extremely relevant and the amount of costs at stake were high. Therefore, should your CFA be signed after 1 November 2005 then any onerous requests for information from the other side should be resisted even more strongly, taking into account the fact that the sums at stake are likely to be moderate, i.e. the After the Event Insurance premium alone or the ATE Insurance premium and success fee.

Box Legal Limited: After the Event Insurance Providers
www.boxlegal.co.uk
  | daniel@boxlegal.co.uk | 0870 766 9997

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